Customer Specialist - Nelson (Part time - 20hours)

Permanent Part-Time | 20 hours per week | Monday to Friday, 10:30am to 2:30pm

### Te mahi ki ASB | Working for ASB

At ASB, our purpose is to accelerate progress for all New Zealanders. It’s the ‘why’ behind everything we do, and means helping our customers get one step ahead, whatever life looks like for them.

Our values of Care, Courage and Curiosity are at the heart of how we work. They shape how we support each other, how we show up for our customers, and how we contribute to our communities.

### Te tūranga | The role

We have a great opportunity for a Customer Specialist to join our friendly team in the Nelson Advice Centre.

As a Customer Specialist, you'll often be one of the first people our customers connect with. You'll help with a broad range of everyday banking needs, take the time to understand what matters to each customer and guide them towards simple, helpful solutions.

You'll also help customers build confidence using our digital and self-service banking options. The focus is on creating a great experience, building genuine connections and making banking feel simple and easy.

The role is about much more than transactions. It's about listening, asking great questions, solving problems and making a positive difference for our customers every day. This aligns closely with the Customer Specialist role purpose, which focuses on exceptional customer experiences, everyday banking needs and empowering customers through simple, digital-first solutions.

This is a permanent part-time position working 20 hours per week, Monday to Friday from 10:30am to 2:30pm each day.

### Ō pūkenga | About you

You don't need to come from a banking background to be successful in this role.

You may currently work in retail, hospitality, customer service, reception, a contact centre, education or another environment where you've developed strong people and communication skills. Customer-facing experience from these types of industries has also been identified as relevant experience in previous ASB Customer Specialist recruitment.

What we're really looking for is someone who

Genuinely enjoys helping and connecting with people

Can build rapport with customers from all walks of life

Communicates clearly and confidently

Is curious, asks great questions and takes the time to understand what a customer needs

Enjoys learning and is comfortable picking up new systems and technology

Can problem-solve and find the right way forward for a customer

Brings empathy, resilience and a positive attitude

Enjoys being part of a team and contributing to a supportive environment

The Customer Specialist position specifically calls for customer service experience, empathy, strong communication, adaptability, organisation, a proactive attitude and being comfortable with digital ways of working.

### Our values

Living our values is an important part of working at ASB. Our values are Care, Courage and Curiosity, and they guide how we work together and how we interact with our customers and communities.

So, if you're someone who genuinely cares about people, is willing to step up and have a go, and stays curious about how you can learn and improve, you'll feel right at home.

### What's in it for you?

This is a fantastic opportunity to start or continue building a career with ASB.

You'll join a supportive and inclusive team, receive hands-on training and have the opportunity to develop skills that can open up a variety of career paths across the bank.

You'll also have access to a range of ASB benefits, including:

• Exclusive Staff Banking Benefits
• Life and Income Protection Insurance
• Professional development opportunities
• A supportive and diverse team environment
• * Opportunities to grow your career across ASB
• ### Me pēhea te tono | How to apply?
• If you love working with people and want a role where you can make a genuine difference to customers every day, we'd love to hear from you.
• For additional information, please see the attached Position Description and click Apply Now to register your interest.
• Job details

Reference #

DD165792

• Posted on
• 12 Oct 2026
• Location(s)
• Nelson Show all
• Expertise
• Customer Experience, Customer Service / Sales, Customer Service Officer, Customer Service Specialist Show all

Work type(s)

Part Time

Application closes on 23 Oct 2026 23:59