Cybersecurity Support Specialist 3063607 I.Html
Job Description
Providing essential support to partners and customers, the entry-level Cybersecurity Support Specialist will work remotely in Ireland to deliver exceptional customer service, facilitate communication with the Security Operations Center (SOC), and troubleshoot product-related issues.
##### Key responsibilities
Provide customer support via phone, email, and chat for incident reports, escalations, and SIEM-related inquiries
Lead calls for high-severity incidents, ensuring clear communication and documentation of decisions and next steps
Collaborate with internal teams to clarify detection coverage and relay updates to partners
##### Required qualifications
Demonstrated passion for cybersecurity, particularly in identity compromise and incident response
Experience in customer support or similar roles, preferably in a technical environment
Basic understanding of SIEM concepts and log analysis
Ability to manage a dynamic ticket queue and prioritize urgent incidents
Strong communication skills, both written and verbal, with the ability to remain calm under pressure
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