Dedicated Project Manager – Telecom

The Dedicated Project Manager (Telecom) is responsible for **full ownership of telecom service delivery** from order submission through installation and turn-up. This role is execution-driven and requires the ability to independently manage multiple concurrent projects while ensuring timelines, dependencies, and customer expectations are met.

The PM serves as the **single point of accountability** for delivery outcomes, proactively driving progress with carriers, customers, and internal teams to ensure successful and timely implementation of services.

**Key Responsibilities**

• **Own the end-to-end delivery lifecycle** of telecom services, including order submission, provisioning, installation, and activation
• **Manage and enforce carrier timelines**, including Firm Order Commitments (FOCs), and proactively address delays
• **Drive installations to completion**, ensuring all dependencies (site readiness, documentation, access) are met
• **Act as the primary point of contact** for clients, providing clear and consistent communication throughout the project lifecycle
• **Identify risks early** and take proactive action to prevent delays or service impact
• **Lead escalations with carriers and vendors**, ensuring accountability and resolution under tight timelines
• **Coordinate cross-functional teams** (sales, engineering, vendors, customers) to ensure seamless execution
• **Track and manage multiple concurrent projects**, maintaining accurate status, milestones, and documentation
• **Ensure revenue realization** by driving projects to successful and timely completion
• **Maintain high customer satisfaction** by managing expectations and delivering consistent results
• **Document project progress**, updates, and completion reports in internal systems
• 3–5+ years of experience in **telecom service delivery, provisioning, or project management**
• Proven experience managing **end-to-end circuit delivery** (internet, voice, fiber, or cloud services)
• Strong understanding of:

+ Carrier processes and timelines

+ Site readiness requirements

+ Installation workflows

• Demonstrated ability to **manage multiple projects simultaneously** in a fast-paced environment
• Experience handling **escalations and resolving delivery issues under pressure**
• Strong organizational, analytical, and problem-solving skills
• Excellent communication skills with the ability to interact with clients, carriers, and internal teams
• Experience using CRM or project tracking tools (e.g., HubSpot, Salesforce, or similar)
• Proficiency in Microsoft Office (Excel, Word, Outlook)

**Profile for Success**

• **Ownership mindset**: Takes full accountability for project outcomes
• **Execution-focused**: Drives tasks to completion with urgency and precision
• **Proactive thinker**: Anticipates risks and acts before issues escalate
• **Independent operator**: Works with minimal oversight and makes sound decisions
• **Detail-oriented**: Maintains accuracy across multiple moving parts
• **Customer-focused**: Balances delivery execution with strong client communication

**Additional Information**

This role requires a professional who can **absorb complexity, manage competing priorities, and consistently deliver results** in a high-volume telecom environment. The ideal candidate is comfortable operating under pressure and is motivated by ownership, accountability, and execution.

**Working Conditions:**

This is a remote position. Candidates must have a reliable internet connection and a suitable workspace to effectively perform job responsibilities.