Delivery Lead

About the Company

Our client is a growing technology business that develops specialist compliance and risk management solutions for regulated organisations. Their platform helps customers streamline complex processes, improve efficiency, and navigate an evolving regulatory environment through innovative software and expert support.

The Opportunity

We are seeking a Delivery Lead or Business Analyst to act as the bridge between Operations and IT, ensuring business requests are effectively prioritised, communicated, and delivered.

This role will manage the flow of operational tickets, enhancements, and system improvements, working closely with stakeholders across the business to drive outcomes, remove blockers, and maintain alignment between operational priorities and technical delivery.

Key Responsibilities

Act as the key liaison between Operations and IT/Engineering teams.

Manage and prioritise tickets, incidents, and enhancement requests through Jira.

Coordinate delivery activities and ensure priorities are clearly communicated across teams.

Work with stakeholders to gather requirements, clarify business needs, and translate them into actionable work.

Track progress, manage dependencies, and proactively remove delivery obstacles.

Provide clear updates to both technical and non-technical stakeholders.

Drive continuous improvement in delivery processes and cross-functional collaboration.

About You

Proven experience as a Delivery Lead, Technical Project Manager, Business Analyst or similar role within a SaaS, software, or product-led environment.

Strong knowledge of the Software Development Lifecycle (SDLC) and Jira.

Demonstrated project management experience, with the ability to plan, coordinate, and deliver multiple initiatives simultaneously.

Experience working closely with Software Engineers, Developers and Operations.

Strong stakeholder management skills, with the ability to build trusted relationships, influence priorities, and effectively manage expectations across both operational and technical teams.

Proven ability to manage competing priorities, dependencies, risks, and delivery timelines in a fast-paced environment.

Excellent communication and facilitation skills, with experience engaging both technical and non-technical stakeholders.

A proactive, solutions-focused mindset with strong organisational and problem-solving abilities.

Experience within fintech, compliance, or enterprise software environments is advantageous but not essential.

This role is ideal for someone who combines strong delivery and project management capabilities with exceptional stakeholder management skills, ensuring business priorities are understood, aligned, and delivered effectively across Operations and IT.

Apply now with your CV and cover letter.

[Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.]