Desk Side Engineer

Job Description

Must Have Technical/Functional Skills

• Strong hands-on experience with Windows 11 administration and troubleshooting
• Laptop/desktop deployment, imaging, configuration using SCCM, Intune or equivalent tools
• Proficiency troubleshooting MS Office, O365 apps, Teams, VPN, Wi-Fi, and end-user applications
• Experience supporting hardware issues (Dell/ Surface Pro systems, docks, monitors, peripherals)
• VIP/Executive support with white-glove service mindset
• Experience with device refresh cycles, data backup, and data migration (OneDrive/SharePoint)
• Ability to perform basic network troubleshooting (DNS, DHCP, switches/patching)
• Hands-on support for data center activities (rack & stack, cabling, asset movement)
• Experience updating & closing ITSM tickets with strong documentation discipline
• Excellent communication and customer-handling skills

Roles & Responsibilities

• Experience with SCCM task sequences, Intune, Software deployment, and patching
• Knowledge of application packaging and enterprise imaging standards
• IT Service Management (INC, Change, PRB, Knowledge Management)
• Windows / Hyper V clusters troubleshooting
• Transition experience – Drafting Runbook & SOP’s

Base Salary Range : $50,000 to $60,000 Per Annum

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications: BACHELOR OF COMPUTER SCIENCE