Digital Account Manager 3063604 I.Html

Managing a high-volume portfolio of small to mid-sized customer accounts, the fully remote Digital Account Manager will drive customer retention, renewals, and account growth while ensuring clients realize value from services offered.

##### Key responsibilities

Support renewal strategies and execution for a portfolio of low-touch accounts, identifying upsell and expansion opportunities

Build and maintain strong customer relationships, serving as the primary contact for contract and business discussions

Execute scalable customer engagement strategies through digital outreach and proactive communications to monitor customer health trends

##### Required qualifications

Proven experience in account management, customer success, or a related role

Experience managing renewals, customer retention, or expansion opportunities preferred

Ability to manage multiple customer relationships simultaneously in a fast-paced environment

BA/BS degree or equivalent experience preferred

MDR or cybersecurity services experience preferred