Digital, IT & Data Assistant

The following are the core responsibilities of the Digital, IT & Data Assistant. There may be, on occasion, a requirement to carry out other duties depending on workload and staffing levels.

The Digital, IT & Data Assistant is responsible for

a. Providing basic support to staff and

patients using Anima and escalating more complex queries where appropriate.

b. Supporting staff with routine IT queries

and escalating issues where necessary.

c. Support the practice's online presence

by assisting with social media posts, updating content, and promoting practice

services, campaigns, and patient information.

d. Supporting patient digital engagement

initiatives, including promoting the NHS App, Anima, and other online services.

e. Assist with maintaining and updating the

practice website, ensuring information is accurate, accessible, and up to date.

f. Support the promotion of Friends &

Family Test feedback and assist with the collation of responses.

g. Undertaking routine checks to ensure

clinical rooms have the required IT equipment and reporting any faults or

shortages.

h. Assisting with the organisation of

medical equipment calibration and maintaining accurate records.

i. Assisting with administrative tasks

relating to practice projects as directed by the IT & Data Manager or

Management Team.

j. Monitoring stocks of IT consumables,

including toners and drums, and reporting low stock levels.

k. Helping maintain communication rooms in

a tidy, organised, and safe condition.

l. Logging IT faults with external

suppliers and monitoring progress of support requests.

m. Maintaining PAT testing records and

assisting with the scheduling of annual testing.

n. Updating and maintaining the practice

asset register.

o. Assisting with the deployment and setup

of IT equipment, including PCs, laptops, phones, and printers.

p. Assisting with the organisation of maintenance visits and contractor access.