Dispensary Manager

The following are the core responsibilities of the Dispensary Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

To be responsible for planning and allocating work for all dispensary staff.

To oversee all dispensing matters within the practice, checking colleagues dispensing as required.

To ensure a tidy working environment exists, to ensure we are meeting safe working and health and safety requirements.

To dispense prescriptions for patients (if qualified)

• To collect prescription charges from patients, cash up and balance monies received
• To cross reference number and value of prescription charges against statements, ensuring accuracy
• To effectively coordinate the requests for repeat prescriptions via telephone, email, online and over the counter
• To ensure requests for repeat prescriptions are processed within a 48-hour time frame
• To manage the return of medicines from patients
• To deal with uncollected medication in accordance with current policy
• To effectively manage stock levels within the dispensary, ensuring adequate levels are held, minimising wastage and expenditure
• To promote a safe and effective working environment, conforming to legislation, ensuring drugs are stored appropriately within temperature parameters and securely
• To collate and communicate any significant events, notifiable safety incidents, and near misses.
• To effectively manage the cold chain process, ensuring all staff are aware of the requirement to accurately record temperatures and store items appropriately

To conduct stock takes in accordance with guidance

To process invoices for payment, liaising with the finance officer.

To ensure end of month claims are made via the BSA, that prescriptions have been endorsed, correctly claimed and ensure safe receipt with the BSA.

To assist with QOF targets /DSQS targets.

To oversee that DSQS targets are being achieved, if required task out actions to clinical staff to ensure attainment of targets.

To be responsible for the effective line management, appraisal and development of dispensary staff to ensure a happy, balanced, stable workforce.

To ensure new staff are recruited successfully, oversee their induction and successful integration into the dispensary team.

To ensure staff have completed all statutory and mandatory training within timescales as required within general practice.

To attend Managers meetings and make appropriate suggestions to improve team performance.

To arrange, chair, minute own team meetings within Protected Learning Time. Ensure agenda covers SOPs and any near misses.

To work with a supervisor to take responsibility for developing own clinical competence, leadership and reflective practice skills within the workplace