Dispensing Services Assistant

Dispensing Services Assistant

Location: Runcorn

Salary: Competitive

Working pattern: Full-Time, Permanent — Monday to Friday, 9:00am – 5:30pm (40 hours per week)

About Us

We are a growing Distance Selling Pharmacy committed to delivering safe, efficient, and patient-centred healthcare services across the UK. By combining technology with strong customer service, we help patients access their medicines conveniently and reliably.

We are seeking motivated, detail-oriented Level 2 Qualified Dispensing Services Assistants to join our team and support the delivery of high-quality pharmacy services.

The Role

As a Dispensing Services Assistant, you will support the efficient processing and dispensing of prescriptions within a regulated distance-selling pharmacy environment, working closely with pharmacists and the wider team to ensure patients receive their medications accurately, safely, and on time.

What You'll Be Doing

Accurately dispense prescriptions under the supervision of a pharmacist

Select, label, and prepare medicines for dispensing and dispatch

Process prescription requests and patient orders using pharmacy systems

Prepare and package medications for home delivery

Manage stock control activities, including ordering, receiving, and stock rotation

Maintain accurate dispensing and patient records

Respond professionally to patient enquiries via telephone, email, and online platforms

Follow all Standard Operating Procedures (SOPs), GPhC standards, and relevant legislation

Help maintain a clean, organised, and compliant dispensary environment

Support continuous improvement within the pharmacy team

What You'll Bring

Essential

• NVQ Level 2 Pharmacy Services (or equivalent recognised dispensing qualification)
• Previous experience in a pharmacy dispensing role
• Strong attention to detail and commitment to accuracy
• Excellent organisational and time management skills
• Good communication and customer service skills
• Ability to work well as part of a team under daily volume pressure
• Competent IT skills and experience using dispensing systems

Desirable

• Experience working in a Distance Selling Pharmacy
• Knowledge of the Electronic Prescription Service (EPS)
• Experience using Pharmacy Management Record (PMR) systems
• Understanding of NHS pharmacy services and regulations
• Commitment to ongoing professional development
• What's On Offer
• Monday to Friday working pattern (9:00am–5:30pm)
• Supportive and collaborative working environment
• Ongoing training and development opportunities
• Career progression within a growing business
• Enhanced pension scheme
• 25 days annual leave per annum plus bank holidays
• Additional Information
• We are committed to creating an inclusive workplace and welcome applications from all suitably qualified candidates.

REF-230 586