Emergency Department Matron

The Emergency Department Matron is responsible for providing visible clinical, professional and operational leadership across the Adult and Paediatric Emergency Departments, ensuring the delivery of safe, high-quality, compassionate and effective care. The post holder will lead nursing and clinical support teams to achieve excellence in patient safety, patient experience, workforce performance and service delivery.

Key responsibilities include

• Providing senior nursing leadership and professional oversight for Emergency and Paediatric Emergency Care services.
• Leading quality, safety, governance, safeguarding, infection prevention and medicines management agendas to ensure compliance with national standards and regulatory requirements.
• Promoting and maintaining high standards of patient care, clinical practice and patient experience through visible and compassionate leadership.
• Leading patient flow, capacity management and escalation processes to support effective emergency care pathways and delivery of performance standards.
• Ensuring safe staffing levels, workforce planning, recruitment, retention, staff wellbeing and professional development across the Emergency Department.
• Managing and responding to clinical and operational risks, incidents, complaints and patient safety concerns, ensuring learning is embedded and improvements are sustained.
• Working collaboratively with multidisciplinary teams, senior clinicians, operational leaders and external partners to improve patient outcomes and service effectiveness.
• Leading quality improvement, transformation and innovation programmes that support continuous improvement in patient care, workforce effectiveness and operational performance.
• Monitoring and delivering quality, workforce and operational performance metrics, providing assurance to divisional and corporate governance structures.
• Acting as a role model for Trust values and fostering an inclusive, positive culture that supports excellence, continuous learning and compassionate care.
• The post holder will be a key member of the Emergency Care leadership team, contributing to the strategic development of urgent and emergency care services and ensuring patients receive safe, responsive and patient-centred care at all times.