Engagement Officer

Do you have experience in a business development role?

Do you enjoy being out and about and engaging with external stakeholders?

Then consider the role of Engagement Officer at Reed in Partnership!

It is also essential that you have a valid UK driving licence with access to a vehicle as you will be expected to travel across Derbyshire.

What is this role about?

An Engagement Officer is responsible for the sourcing of sustainable stakeholder organisations (partners) for referral opportunities to the Connect to Work contract across Derbyshire.

Just some of your day-to-day responsibilities will include:

Business Development/Outreach

Identifies opportunities and converts effectively, explaining fully and selling in the benefits of the programme to partners and potential participants

Identifies and proactively seeks other referral source opportunities.

Maximises on repeating business and developing existing accounts.

Identifies organisations with potential for providing referrals to other Reed in Partnership locations and Supply Chain Partners

Attends various events across the region to help promote brand exposure and promote our services to various stakeholders – Jobs fairs, Community Events

Customer Service and Relationship Management

Educates operations teams and about the volumes and types of members identified from key referral source partners.

Ensures all stakeholder engagement services are delivered in accordance to Key Performance Indicators (KPIs) identified within SLAs.

Service Delivery and Recovery

Ensures information on referrals are communicated promptly to the operations teams.

Ensures all outstanding referral opportunities are highlighted to the operations teams.

Service and Support

Collates all necessary contractual paperwork within agreed timescales.

Provides feedback to operations teams in a format agreed with management.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

25 days annual leave (pro-rata for part time) plus statutory bank holidays

Reed Pension Scheme

Award Winning Management & Leadership training

Professional & Personal Development Funds

Bi-annual pay reviews

Plus much more that can be found on our website

With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.

To be successful in this role, we are looking for someone with:

Experience of and track record of success working in a sales-oriented environment in an account management or business development role

Experience of working as part of a multi-function service delivery team.

Engagement Officers attributes include Achievement Orientation, Challenge and Resilience, Flexibility and Adaptability, Honesty and Integrity, Impactful Communication, Planning and Decision Making, Selling and Influencing and Team Orientation.

Technical skills including good knowledge of local labour market, good knowledge of local partners/stakeholders including but not limited to Community and Voluntary Sector Organisations, Local Authorities, GPs, Health Workers and other service providers, analytical ability to use intelligence to maximise on business opportunities, very strong written and verbal communication skills, negotiation skills, accomplished networking skills, organisational and time management skills, ability to build professional relationships effectively.

Personal interests including interest in people and willing to go the extra mile.

Personal circumstances including willingness to travel locally.

* UK Driving Licence with access to a vehicle