EUC Support Analyst

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**Job Title**: EUC Support Analyst

**Location:** Dublin, full time on client site

**Contract:** Permanent

**Careers at TCS: It means more**

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• ***Acting as a guardian to the business lifecycle:***This role means more than troubleshooting technical issues for a user; it’s about acting as a proactive partner in business continuity ensuring the systemic risks are mitigated before they impact the organisation’s fundamental workers
• ***Restoring critical productivity, not only ticket closures:*** This means more than fixing a technical glitch; it’s also about returning hours of productive time to an important employee so they can meet their business deadlines and support organization’s objectives
• ***A Human Touch to the Technical Support:*** It means more than following a mundane script; it’s also about providing reassurance, emphatic presence to an annoyed user during a technical failure of a mission critical system

**The Role**

The EUC Support Analyst is responsible for providing day-to-day technical support and troubleshooting for end-user computing devices, applications, and services. This role focuses on resolving incidents, addressing service requests, and ensuring seamless IT experience for end users across the organization. This role may require travel to other client sites. Shifts covering 8am to 6pm.

**Your responsibilities:**

• Provide hands-on support for desktops, laptops, mobile devices (smart phones & tablets), and peripherals (printers, scanners, monitors).
• Provide hands-on support for Meeting Room Equipment (Audio/Video & Telephony devices).
• Troubleshoot issues related to operating systems (Windows 10/11), standard applications (MS Office, collaboration tools), and network connectivity.
• Manage incidents, service requests, and escalations through ITSM tools within agreed SLAs.
• Support end users with hardware/software installations, configurations, and upgrades.
• Ensure compliance with security policies (patch management, antivirus, encryption).
• Management of 2 factor tokens (Physical and Software) including management of token lifecycle
• Maintain and update documentation for troubleshooting procedures and knowledge base.
• Collaborate with vendors and internal teams for hardware support of workstations, MFDs, Audio/Video and Telephony devices.
• Participate in IT asset management (tracking, deployment, recovery & disposal of devices).
• Manage and administrate role-based device procurement catalog and portal.
• Provide end-user training and guidance on IT tools and best practices.

**Your Profile**

**Essential skills/knowledge/experience:**

• Strong knowledge of Windows OS, Office 365, collaboration tools (Teams, Zoom, etc.).
• Familiarity with Active Directory (user management, group policies).
• Experience in mobile device management (Intune, etc.) preferred.
• Excellent troubleshooting and customer service skills

**Desirable skills/knowledge/experience:**

• ITIL Foundation certification desirable.

**Rewards & Benefits**

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

**Diversity, Inclusion and Wellbeing**

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at **UKI.recruitment@tcs.com** if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us **at** **UKI.recruitment@tcs.com**with the subject line: “Adjustment Request” or email ***rebecca.mcclelland@tcs.com*** to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

**Beware of Fraudulent offers**

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to **UKI.recruitment@tcs.com** to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

**Join us and do more of what matters. Apply online now.**