Field Expansion Specialist

**Inclusion without Exception:**

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

**About TCS:**

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025 [BS1] and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

**Required Skill Sets:**

• Strong hands-on experience with Windows 11 administration and troubleshooting
• Laptop/desktop deployment, imaging, configuration using SCCM, Intune or equivalent tools
• Proficiency troubleshooting MS Office, O365 apps, Teams, VPN, Wi-Fi, and end-user applications
• Experience supporting hardware issues (Dell/ Surface Pro systems, docks, monitors, peripherals)
• VIP/Executive support with white-glove service mindset
• Experience with device refresh cycles, data backup, and data migration (OneDrive/SharePoint)
• Ability to perform basic network troubleshooting (DNS, DHCP, switches/patching)
• Hands-on support for data center activities (rack & stack, cabling, asset movement)
• Experience updating & closing ITSM tickets with strong documentation discipline
• Excellent communication and customer-handling skills
• Experience with SCCM task sequences, Intune, Software deployment, and patching
• Knowledge of application packaging and enterprise imaging standards
• IT Service Management (INC, Change, PRB, Knowledge Management)
• Windows / Hyper V clusters troubleshooting
• Transition experience – Drafting Runbook & SOP’s.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

**Location**

Calgary, AB

**Job Function**

TECHNOLOGY

**Role**

Analyst

**Job Id**

400421

**Desired Skills**

SCCM | Windows Admin