Food & Beverage Supervisor

Working for Hilton Lake Taupo

Set above the stunning Lake Taupō with panoramic views of the volcanic mountains, Hilton Lake Taupō combines historic charm with modern sophistication.

Featuring 113 beautifully appointed rooms and apartments, the hotel offers thermally heated outdoor pools, tennis courts, a fitness centre, and the acclaimed Bistro Lago restaurant.

As a premier venue for conferences, events, and weddings, Hilton Lake Taupō provides elegant spaces, tailored service, and world-class amenities to create unforgettable experiences.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will supervise and guide your team members closely, ensuring the service sequence is flawless and goes beyond guest expectations. As an Food & Beverage Supervisor, you’re not just creating unforgettable dining moments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day

Operational Oversight:  Support daily outlet operations to ensure smooth service and adherence to brand standards.

Team Leadership:  Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.

Guest Experience Management:  Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.

Inventory & Cost Control:  Monitor stock levels, manage ordering, and control costs to optimize profitability.

Sales & Revenue Support:  Drive upselling initiatives, monitor sales performance, and support revenue targets.

Compliance & Hygiene:  Ensure adherence to health, safety, and hygiene regulations across all outlet areas.

Coordination & Communication:  Collaborate with all food and beverage attendants, other senior team members and kitchen. This includes all other departments for seamless service delivery.

Food Safety Regulations:  Ensuring that all food safety standards are met.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications

3 to 4 years of experience in a similar role within a restaurant, hotel, or hospitality environment

High school diploma or equivalent qualification.

Excellent communication, grooming, and interpersonal skills

Fluent in English; additional languages are an advantage

Friendly, professional, and guest-focused approach.

Able to work flexible shifts, including weekends and public holidays.

Demonstrated leadership skills with the ability to foster a positive and collaborative team culture.

What Is in It for You?

Team member only discount global Hilton room rates – Go Hilton Travel Program

Discounts of up to 25-50% on products and services in participating Hilton outlet

Learning & Development opportunities including online resources on Hilton University and LinkedIn

Thrive at Hilton supports our team's well-being and performance

Uniform provided with full dry cleaning

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.