Fraud Specialist - Train On-Site Home Office Program - Salary up to $21/hour

Citi is looking for Fraud Specialists to join our team and play a critical role in protecting clients and minimizing financial risk through early detection of fraudulent activity on credit card accounts. In

this entry-level position, you will combine analytical thinking with a strong client focus to investigate account activity, verify transactions, and deliver a consistently high standard of service. This is an opportunity to build a meaningful career at one of the world's leading financial institutions, where your attention to detail directly safeguards clients and their assets.

Attached resume is required to be considered.

Starting salary of up to $21.00/hour.

This is an entry-level position; we are proud to offer a competitive benefits package and significant opportunities for advancement within the company.

Train on site/ Home Office Program

This position requires you to complete training on site at 14000 Citi Cards Way, Jacksonville, FL. 32258. After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions,

and required technology.

Ready to launch your next career journey?

This full-time position comes with a fantastic benefits package designed to support you every step of the way!

• Day 1 Health Coverage: Medical, Dental, Vision

• Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth

• Financial Future: 401(k) matching and tuition reimbursement

• Work-Life Balance: Generous paid time off including vacation and holidays.

• Heath & Wellness Support: Confidential mental health resources and assistance programs.

Discover the benefits and perks that await you with a career at Citi https://citibenefits.com/

At Citi, you will be part of a collaborative, performance-driven team where your contributions have a direct impact on client outcomes. We invest in our people from day one, offering structured development, a supportive team environment, and the tools you need to grow your career.

Responsibilities

• Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients.

• Address clients concern by verifying recent charges and account activity, collecting key information to evaluate and confirm potential fraudulent transactions. Address servicerelated requests and concerns with accuracy and professionalism across all inbound and

outbound client interactions.

• Determine and apply the appropriate verification procedures when processing client information to ensure accuracy and compliance.

• Deliver solutions to client issues by drawing on all available resources, working with limited supervision to resolve calls efficiently.

• Assess risk in day-to-day decisions, upholding Citi's policies and ethical standards while escalating issues transparently when required.

Required Qualifications & Skills

• 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.

• High attention to detail with the ability to interpret data, identify discrepancies, and organize information clearly.

• Clear and concise written and verbal communication skills, with the ability to convey information accurately to clients and colleagues.

• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.

• Excels in a fast-paced environment while maintaining accuracy and attention to detail.

• High School diploma or equivalent.

Your next exciting opportunity starts with Citi! Apply now to begin a rewarding career journey with one of the world's leading global banks!

Attached resume is required to be considered.

#CustomerSupport

https://www.youtube.com/watch?v=nSSr1qm_f6s

Job Family Group

Operations - Services------------------------------------------------------

Job Family

Fraud Operations------------------------------------------------------

Time Type

Full time------------------------------------------------------

Primary Location

Jacksonville Florida United States------------------------------------------------------

Primary Location Full Time Salary Range

$41,600.00 - $53,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------

Anticipated Posting Close Date

Oct 20, 2026------------------------------------------------------

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.