Front Office Supervisor – IT Systems & User Support

St. Helens Hotel, Stillorgan, Co. Dublin is seeking a full-time, permanent Front Office Supervisor with IT Systems & User Support responsibilities.

Key responsibilities

• Supervise and coordinate daily Front Office operations, including check-in/out, guest queries, VIP and group arrangements and staff scheduling.
• Support guest satisfaction and rooms revenue objectives.
• Assist employees with routine hardware and software issues and hotel systems.
• Set up user accounts and IT equipment as required.
• Troubleshoot routine technical issues and coordinate unresolved matters with the hotel's external IT provider.
• Review hotel technology requirements and identify opportunities to improve existing systems and processes.
• Prepare requirements and specifications for proposed systems, software, equipment and integrations.
• Provide operational input on proposed technology improvements.
• Assist with Front Office staff training and support.

Requirements

• Previous Front Office supervisory experience in a hotel environment.
• Good knowledge of hotel systems and Front Office operations.
• Experience providing practical IT/hardware/software support.
• Strong troubleshooting, communication and organisational skills.
• Relevant IT/Computing qualification desirable.
• Apply with CV and cover letter outlining relevant experience.