General Manager, APAC

The Role

Reporting to the COO, you will lead Flicket's Sales, Client Success and Event Operations teams across APAC.

You will be accountable for the overall performance of the region, including:

• Driving significant new recurring revenue across Australia and New Zealand
• Owning the APAC regional P&L, including revenue, costs, margins and profitability
• Retaining and expanding our existing customer base
• Building deep executive relationships with our largest customers
• Leading and developing a high-performing regional team
• Ensuring Flicket delivers exceptional customer and fan experiences
• Managing regional budgets, forecasting and financial performance
• Representing Flicket across the APAC sport, entertainment and events industries
• This isn't a role where you'll simply manage from a distance.
• You'll be involved in major pitches, customer meetings, commercial negotiations, regional strategy, hiring decisions, financial performance and major events.
• What We're Looking For

We're looking for a commercial leader who combines growth, financial discipline, leadership and exceptional customer relationships.

You'll be someone who can walk into a major customer meeting, understand their business, identify opportunities and build genuine long-term relationships.

You'll also be comfortable owning a P&L, reviewing forecasts, managing costs and making decisions about where Flicket should invest to accelerate growth.

You move quickly, communicate clearly and take responsibility for outcomes.

Most importantly, you understand that great service isn't just about solving problems. It's about understanding the customer, anticipating what they need and delivering an experience that makes them want to work with Flicket for years.

What Success Looks Like

You'll build an APAC business that

• Delivers strong year-on-year revenue growth
• Consistently achieves its regional financial and profitability targets
• Wins significant new customers, particularly in Australia
• Maintains excellent customer retention
• Develops deeper relationships with existing customers
• Has strong visibility across customer health, pipeline and regional performance
• Builds a high-performing, accountable and motivated team
• Continues to deliver the level of hospitality and service that differentiates Flicket
• About Flicket

Flicket is an independent ticketing and event-commerce platform working with leading sports organisations, festivals, venues and major events across Australia, New Zealand, the United States and the United Kingdom.

We combine ticketing, payments, CRM, marketing, access control and event operations into one platform, giving rights holders greater ownership of their customer relationships and first-party data.

We're growing quickly, investing heavily in Australia and building a business designed to compete globally while maintaining the personal service and customer relationships that got us here.