Group Operations Manager - Social Care

Job title: Group Operations Manager – Social Care

Location: Slough (hybrid) — oversight across group sites in the South East

Salary: £50,000 - £61,000 per annum (dependent on experience)

Hours: Full time (core office hours Monday–Friday; flexible and rota duties for on-call/incident response) Benefits: 28 days holiday (incl. bank holidays), pension, paid DBS, training & leadership development, mileage allowance / car allowance, free on-site parking (some sites), career progression across the group.

Contract: The role is offered on a 12-month contract, with the possibility of extension or permanent employment subject to performance and business need.

About us

We are a family of multiple social-care companies delivering person-centred residential and domiciliary support. Our mission is to improve quality of life for vulnerable adults by combining compassionate care with robust operational standards. We’re recruiting a Group Operations Manager to lead and coordinate operational excellence across the group and help shape growth and improvement.

The role

Reporting to the owners/CEO, you will take strategic and operational responsibility across all five companies. You will lead a small senior leadership team, ensure consistent quality and compliance, and drive performance, efficiency and positive outcomes for people we support.

Key responsibilities

Operational leadership across the group: manage day-to-day operations and ensure consistent standards across all sites.

People leadership: recruit, develop and retain compassionate, skilled staff; coach and support managers to build high-performing teams.

Quality & compliance: oversee CQC/regulatory readiness, audits, incident management, safeguarding and continuous improvement.

Service performance: set, monitor and report KPIs; use data to improve productivity, quality and service user outcomes.

Finance & planning: lead operational budgets, forecasts and monthly reporting; support annual planning and business cases.

Policy & systems: ensure policies, procedures and governance are implemented consistently across the group.

Stakeholder engagement: represent the group to families, commissioners, partners and regulators; keep owners informed with clear, timely reporting.

On-call leadership: participate in a senior rota for out-of-hours incidents (supported by duty teams).

Who we’re looking for

Proven operational manager with experience of running services in regulated environments (social care experience required).

Experience leading multiple teams or sites / multi-service management.

Strong people-management skills: recruitment, performance management, coaching.

Commercial awareness and experience with budgets, forecasting and performance reporting.

Confident with quality frameworks, regulatory compliance and safeguarding.

Excellent communicator and relationship-builder.

Calm, decisive in a crisis and able to balance compassion with robust governance.

Full driving licence and access to a vehicle.

Personal attributes

Compassionate, resilient, pragmatic and outcomes-focused. You will value person-centred care and be motivated to raise standards across multiple services.

How to apply

To apply, please send your CV and a short cover letter (no more than one page) outlining your relevant experience and why you’re interested in this role [email address]. Applications will be reviewed on receipt and shortlisted candidates will be contacted for a first interview.

We are committed to equality of opportunity and welcome applications from all backgrounds.