Guest Experience Attendant

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Wellington Hotel are looking for a friendly, flexible, and guest-focused Guest Experience Attendant to join our team, someone who can confidently assist across both Front Office and Food & Beverage operations on a part-time basis

This is a hands-on, dynamic role perfect for someone who enjoys variety and thrives in a guest-facing environment. You'll be a key part role in the overall hotel experience, ensuring our guests feel welcome, well cared for, and delighted from check-in to check-out, while also assisting within food and beverage operations.

Key Responsibilities:

Welcome guests on arrival and handle check-ins/check-outs with efficiency and warmth

Assist with food and beverage service in our café, bar, or during in-room dining

Provide local recommendations, handle guest requests, and respond to feedback promptly

Deliver orders, clear tables, and maintain cleanliness of the F&B area

Set up and pack down breakfast or function areas as required

Coordinate with housekeeping and other departments to ensure guest needs are met

Process payments accurately and maintain up-to-date guest records

Shift Details (subject to change):

Rotating roster across Monday to Sunday

Minimum 24 hours per week

$25 NZD per hour

Qualifications

Successful candidates will have:

Previous hospitality experience across Front Office and Food & Beverage would be highly beneficial

A positive, adaptable attitude and excellent communication skills

Confidence in handling multiple priorities in a fast-paced environment

A passion for creating memorable guest experiences

Availability to work across a 7-day rotating roster, including weekends and evenings

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

Career Growth: Learning and development programs to boost your career.

Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.

Global Perks: International accommodation discounts across our hotel brands.

* Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.

Experiences: Discounted entertainment and activities.

Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.

Generous Leave: Parental and birthday leave.

Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights in New Zealand.