Health & Fitness Customer Service Advisor

Health & Fitness Customer Service Advisor

Live, work and play in Aotearoa New Zealand’s most spectacular setting.

No two days at Queenstown Lakes District Council are the same.  Every day we provide services, facilities and programmes essential to the health and wellbeing of our people and environment, while stepping up to the challenges and opportunities that come with being New Zealand’s fastest growing territorial authority.

We’re proud to be QLDC. Our people are motivated by a shared purpose driven by care, connection and community.  All our roles are at the heart of a dynamic and diverse set of communities where you will be making a genuine difference every day.

We’re looking for a friendly, motivated Health & Fitness Customer Service Advisor to join our team in a permanent role based at the Queenstown Events Centre. The Queenstown Events Centre is open 7 days a week, 6am - 9pm on weekdays and 8am - 8pm on weekends. Shifts may include early mornings, afternoons, late evenings, weekends and public holidays.

What you’ll be doing / He aha te mahi

You will play a key role in delivering outstanding service to all Queenstown Lakes District Council leisure and recreation clients at the Queenstown Events Centre. You'll be responsible for managing sales, assisting with facility setups, and addressing customer inquiries in a friendly and efficient manner.

The role will involve:

Providing information about memberships, programs, swim school and our facilities.

Assisting with court bookings, payments and retail sales.

Assisting with practical tasks including set-up and pack-down of heavy sports equipment.

Undertaking facility tours, member inductions and ensuring members maximise the value they receive from their memberships/visits.

Maintaining cleanliness, presentation and safety of public areas.

Collaborate with lifeguards, instructors and other team members to ensure smooth operations.

What you’ll bring to the role / Ko wai to Pukeka

You’ll have at least two years’ experience in delivering a high level of customer service and will enjoy working with an energetic team who have a passion for sports, health and wellness. You will be an excellent communicator and always eager to help. Working calmly under pressure, you’ll also be experienced in dealing with customers’ feedback and working through solutions.

To best succeed in this role, you’ll have:

A positive, can-do attitude and a genuine love for helping people.

Strong communication and problem-solving skills, particularly in situations involving change, stress and conflict.

Confidence using technology, including bookings, membership and point of sales systems.

Flexibility to work a variety of shifts, including evenings and weekends.

NCEA Level 2 qualification.

Current First Aid certificate (or willingness to obtain).

* Demonstrated ability to effectively supervise, direct and liaise with the public.

To apply, please follow the link or for any questions, please contact Anna Patel, Sales & Service Supervisor at [email protected].

Applications close: Friday October 9th 2026.

Please note we will review and process applications as they come through; we encourage your early application.