Health Support Worker

Main

Duties and Responsibilities

Accountable for the delivery of efficient and

appropriate care in accordance with relevant standards, guidelines and codes of

conduct under the guidance of clinical staff.

To perform first visit assessments of patients in

their own home following referral and assessment from a clinician. To update

pre-visit summary and lone working questionnaire as appropriate.

To facilitate care and support as appropriate.

Encourage patient engagement to meet their goals and

objectives as set out in a person-centered care plan.

To work as part of the Frailty Hub signposting to referral

pathways within the MDT.

Support patients to complete home exercise programmes as

advised by the therapy team.

Ensure patients comfort, safety, and dignity always,

respecting privacy and always ensuring confidentiality.

Ensure all care and support is focused on promoting

independence.

To maintain written records on System One and other

related information as required and report all changes in the patients

condition to the Team in an accurate and timely manner.

To assist and support patients and carers as

appropriate. To assist patients with their activities of

living, including prompting and administrating medication (in line with

training, competency and agreed protocols), diet, maintaining personal hygiene,

assessing and using toilet facilities as appropriate.

To always respect the privacy and dignity of the

patient, ensuring confidentiality.

Planned and Unplanned Cover: To contribute to

maintaining the safe level of service delivery.

To effectively, efficiently and appropriately

acknowledge, signpost and/or handle queries as deemed appropriate and source

the appropriate advice.

Administrative Record Keeping: Responsible for

maintaining accurate records / discharging and archiving patients paperwork.

Completing Health Support Worker visit data and ensuring this is recorded at

the point of patient contact, in an accurate manner.

Ensuring Healthcare Support colleagues receive

accurate patient visit information in a timely manner via updating the

pre-visit summary on Systm One and telephone and escalating any concerns to a

clinician.

To perform and record physical observations on

patients using the necessary equipment (BP monitor, blood sugar, pulse

oximeter) when it is deemed appropriate or when advised to by a clinician.

To be monitor patients for a change in condition and

escalate as appropriate.

To ensure referrals to other agencies are made

appropriately.

Supporting the protection of children, young

people, and adults at risk through compliance with safeguarding procedures and

prompt reporting of any concerns.

To be an example and support junior staff.

To ensure any CQC requirements and/or documentation

for which the post holder is responsible for is completed timely and

accurately. To also ensure any procedures and processes applicable to the role

are followed timely and accurately.

To ensure you devote the whole of your time,

attention and abilities to your role, our business and its goals.

Such other duties as may reasonably be delegated

from time to time.

Education and Training

In

accordance with the concepts of lifelong learning, develop own knowledge and

skills and contribute to provide information to others to help their

development. This will include:

Take part in plans for development,

learning and performance, including participating in team meetings.

To attend training offered by York

Community Frailty Hub clinical staff to ensure this is up to date.

Ensure mandatory training is up to date and

completed on time.

Demonstrating to new staff members the

skills and activities carried out, including shadowing, home visits and

office-based workload.

Participation in 121, performance review

and appraisal.

Infection Prevention and Control is

everyones responsibility; therefore, Nimbuscare is committed to ensuring that

all employees work collaboratively to reduce the risk of healthcare associated

infection. To achieve this, all staff are expected to comply with Infection

Prevention and Control (IPC) Policies, to attend IPC training as part of their

induction programme, attend mandatory IPC training or complete the e-learning

programme annually and/or complete the workbook, as appropriate to their role.

To undertake training identified as appropriate/necessary

to perform the role.

Other responsibilities

Establish

and maintain communication with individuals and groups about difficult or

complex matters, overcoming any problems in communication.

Communicating clearly, concisely

and effectively with other team members.

To

develop good communications with the patient and his/her family, passing

on all relevant information to the Community Frailty Hub team and other

professionals as appropriate, e.g. out of hours GP's.

To

treat all patient information as confidential.

Risk Management: Although it is essential

the post holder can work independently, it is equally important the post holder

to access support and advice as appropriate.

Demonstrate

an awareness of the scope / boundaries of their own responsibilities, decision

making, skills and knowledge is vital and to assertively and appropriately

escalate and/or access support.

IT Literate: be willing to

learn about IT system used in healthcare e.g. SystmOne and Microsoft

Applications.

Customers/ Key Stakeholders

Supporting

the Practice in achieving our Strategic Goals. Examples of the most direct

customers:

External

Customers

• District Nurses
• Warden Control Service
• Trust: Community Response Team, Community
• Therapy Team
• Local Authority: Adult Social Services
• Patients, Carers, Families
• Out of Hours Services
• Social Services
• Voluntary Sector Agencies
• Internal

Customers

• Service Coordinator
• Clinical Manager
• Operational Manager
• Wider Clinical Team (Practice Nursing and GP team)
• Community Frailty Hub colleagues