Healthcare Assistant (HCA)

### About Us

JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom. Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world-class clinical expertise with genuine human care. Everything we do is driven by a shared purpose: helping people build the families they dream of.

#### About the Role

We're looking for a dedicated Healthcare Assistant to join our fertility clinic team and play a vital role in delivering safe, compassionate, patient-centred care. You'll be the steady, reassuring presence patients rely on — supporting clinical procedures, maintaining a safe environment, and making sure every person who walks through our doors feels in good hands. This is a hands-on, varied role that sits right at the heart of our clinical team. If you're passionate about women's health and fertility care and want your work to truly matter, this is the role for you.

#### What You Will Do

Prepare and maintain the clinical environment to the highest safety standards before and after patient procedures

Assist with a range of fertility procedures including egg collection, embryo transfer, donor insemination, HyCoSy/Aqua scans, endometrial biopsy and cyst aspiration

Perform phlebotomy and chaperone patients during scans and clinical appointments (clinic dependant)

Communicate with patients with warmth and professionalism via telephone, email and video call

Accurately maintain patient records in line with clinic policy and HFEA guidance, ensuring confidentiality at all times

Liaise with the administration team to support smooth appointment coordination

Take ownership of your own professional development, completing required competencies and maintaining BLS certification

#### What We Are Looking For

Essential

Experience in healthcare setting

English language GCSE (or equivalent)

Excellent communication and interpersonal skills, with a warm and patient-centred approach

Strong administrative and record-keeping skills with solid IT proficiency

Ability to manage your own workload effectively, both under direction and autonomously within your scope of practice

Desirable

12 months' experience in a fertility or women's healthcare setting

Understanding of audit and quality processes

Experience with stock maintenance, ordering and basic equipment management

NVQ or Care Certificate qualification

#### What We Offer

32 days annual leave including bank holidays

Life assurance

Pension plan

Workplace Nursery Scheme

MyGym discounts

Staff treatment discounts

EV Car Scheme and Cycle2Work

Perkbox benefits platform

Health and wellness programmes

Ongoing learning and development opportunities

#### Equal Opportunities

JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds.