Hospitality Assistant Manager

**About the role**

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**This role is eligible for the** **Campus Services New Starter Bonus\* (£1,000) and Campus Services Refer a Friend bonus.**

The University Hospitality department isn't just about student catering. We have several outlets on campus all serving high quality food and drink options. As well as catering to students, we host large conferences and banquets. Our customers are as diverse as our food.

**About you**

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The successful candidate will have experience of striving for excellent standards of customer service and of providing team members with operational training. You will have significant front of house hospitality management experience and demonstrate the ability to effectively lead and motivate team members. You will have knowledge of relevant health and safety regulations and licencing laws and experience in financial, budgetary and variance reporting. You should also have excellent organisational skills, with the ability to manage multiple priorities in a high-volume environment.

• Manage the front of house operations in your area of responsibility and ensure that excellent customer service is delivered at all times.
• Ensure that procedures regarding financial control, Health and Safety, Licencing Law, HACCP and staffing are carried out within University guidelines.
• Maintain customer care and service standards and have an awareness of product knowledge and merchandising.
• Work with the Hospitality management team and undertake training to deliver projects that will develop food & beverage offering, management and customer service.

Flexibility is important and the role includes early morning, evening and weekend working on a 5 out of 7 days per week contract (36.5 hours per week).

**Further information**

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This role is offered on a full time (36.5 hours per week) permanent basis.

For an informal discussion about the role please contact Patricia Echegaray, Hospitality Operations Manager at adspie@bath.ac.uk , however please ensure that you submit your application through the university website.

**Campus Services New Starter** **bonus****\*.** In addition to the great benefits Campus Services’ offers, this role is eligible for a £1,000 bonus. This is payable the month after successfully passing your six months’ probation. **Please** **note this bonus is pro rata for part time and FTC positions.**

**This role is also eligible for the Campus Services Refer a Friend bonus\***. If a University staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying, that you select ‘other’ and note their name when answering the question ‘Where did you learn of this job?'. The referrer must be noted at time of application to be considered.

• **Both bonuses are subject to terms and conditions.**

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.

**What we can offer you**

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We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family-friendly workplace
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

Find out more about our benefits hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.

• Job Description & Person Specification

***Right to Work in the UK:*** *We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our* *application support webpage.*

***Anonymous shortlisting:*** *We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.*