Hotel Housekeeping Attendant

RFI Response

The worker answers guest questions about housekeeping matters, including cleaning and linen-change times and the location of guest laundry facilities, takes guest requests for extra linens, towels, or bathroom items and either supplies them from the housekeeping cart or relays the request to the supervisor, and relays a guest's report of a repair need, hazard, damage, or lost or found article to the supervisor.

The items laundered on site include bed sheets, pillowcases, duvet and comforter covers, blankets, mattress pads, bath and hand towels, washcloths, bath mats, pool towels, and housekeeping cleaning cloths and mop heads. Guests' personal garments are not laundered by the worker.

Keeping the pool area clean, safe, and well-organized consists of work performed on the dry deck and in the surrounding area only, including sweeping and mopping the deck and walkways, removing litter and debris from deck surfaces, cleaning the pool restroom, emptying wastebaskets and ashtrays, arranging and wiping down pool furniture, replenishing pool towels and drinking glasses, collecting used towels for the laundry, keeping walkways clear, and reporting damage and safety hazards to the supervisor. Pool and spa water and equipment service and lifeguarding are not performed by the worker.

The worker keeps to the luggage storage room clean, orderly, and clear of obstruction, arranges the items stored there, and, at the request of front desk staff, occasionally places a bag already at the front desk into the room or brings it back out.

Original F.a.2

Strip and make beds. Clean floors and surfaces of guest rooms and common areas. Replenish linens, towels, and guest amenities. Carry and transfer linens, towels, toiletries and other guest amenities, and cleaning supplies. Launder towels, linens, and other items on site. Sort, count, inventory, mark, and store clean linens. Empty garbage bins and transport waste to disposal areas. Report any maintenance or repair needs. Clean, organize, and remove debris or other items from common areas. Receive inquiries from and communicate information to guests. Report safety hazards and other maintenance or repair needs to the supervisor or manager. Carry and transfer linens, towels, toiletries and other guest amenities, and cleaning supplies. Launder towels, linens, and other items on site. Sort, count, inventory, mark, and store clean linens. Ensure the pool area is clean, safe, and well-organized. Arrange pool furniture and replenish towels and other amenities. Help front desk staff store guest luggage during check-in and check-out. Deliver messages, packages, and amenities to guest rooms.

Requirements: Basic English skills. Must be able to lift and carry weight sufficient to move equipment and material necessary to complete assigned tasks. Must be able to use cleaning and laundry equipment. 35 hours per week, 5 days per week. Schedule may vary and can include evenings, weekends, or holidays, as needed. Employer will rely on workers own representations and observations of worker to assess if worker meets the lifting, standing, and other physical ability requirements stated here.