HR Generalist

HR Generalist

£38,000–£40,000 per annum | Full time | Based at Head Office, Borehamwood, with regular travel to our homes

If you're an experienced Senior HR Assistant ready for more responsibility, or a HR Officer who enjoys getting the detail right, this role offers real ownership, sign-off authority and the chance to see the difference your work makes across a multi-site group.

At Westgate Healthcare, HR is close to the people it supports. Our teams care for older adults across nine homes. Getting the fundamentals right, such as the right checks, accurate contracts and a smooth first week, directly shapes the care our residents receive. As our HR Generalist, you'll be the person who makes sure that happens consistently across the whole group, as part of a supportive HR team that trusts you to get on with it.

About The Role

What you'll be doing

Taking accountability for HR administration and compliance across Head Office and all nine of our homes

Setting and maintaining standards across the group: training, guiding and quality-assuring our Home Administrators, and auditing HR compliance in our homes and with the agencies we use

Holding sign-off authority on pre-employment checks, offer letters, contracts, leavers and the HR elements of payroll

Working closely with our recruitment team and Home Managers to keep new starters moving smoothly through to their first day, and checking that onboarding is working well across the group

Contributing to board-level HR reporting and improving the systems and processes behind our HR administration

What you'll bring

Significant HR experience, whether as a Senior HR Assistant or HR Officer

Working knowledge of UK employment law, including right to work, DBS and data protection requirements

CIPD Level 3 (or working towards) or equivalent; Level 5 would be a bonus

Sound judgement: confident resolving routine matters yourself and clear on when to escalate

Strong attention to detail, and the confidence to hold others to a high standard

Multi-site or health and social care experience would be an advantage, but isn't essential

Why Westgate is different

Family owned and operated. You'll be part of a close-knit HR team, where your work is visible and makes a difference.

Scope to improve how things work. You'll help develop our HR administration systems and processes, not just maintain them.

The best of both worlds. You'll have a Head Office base, plus regular time in our homes, so you'll see the impact of what you do.

Our homes are currently rated Good or Outstanding by CQC.

We promote from within. Many of our staff, including Home Managers, started with us in entry-level roles.

Our values

Compassionate. Committed. Collaborative. Credible. Our motto is “passionate about people”, and in HR that's the job. These values guide how we treat each other as much as how we care for our residents.

Pay and hours

£38,000–£40,000 per annum

37.5 hours per week, Monday to Friday, 9am–5pm

* Based at Head Office, Borehamwood, WD6 1NA, with travel to our homes as required

Why people stay at Westgate

Many of our staff have been with us for years

Get paid before payday with Wagestream, plus Blue Light Card, cashback and discount schemes

Cycle to Work scheme, wellbeing support via The Care Workers Charity, and regular team social events

Recognition that isn't just words, including Employee of the Month and Long Service awards

* We invest in professional development, and support towards CIPD qualifications may be available

Before you apply

This role is subject to an enhanced DBS check and satisfactory references. We're committed to safeguarding and promoting the welfare of everyone we support.

We review applications as they come in and may close this vacancy early if we find the right person, so don't wait to apply.

Westgate Healthcare is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation, age, pregnancy or maternity, gender reassignment, or marriage and civil partnership.

Required Criteria

Must have prior experience as a Senior HR Assistant or HR Officer.

Must demonstrate strong attention to detail and accuracy in HR processes.

Must be able to ensure consistent HR fundamentals across a multi-site group.

Must be willing and able to travel regularly to various homes/sites.

Desired Criteria

Enjoys detailed HR work.

Ability to work autonomously and take ownership of responsibilities.

Experience working within a multi-site organisation.

Ability to collaborate effectively within a supportive team environment.

Skills Needed

Human Resource Management, Attention to detail, Paperwork and Record Keeping, Organisational skills

About The Company

At Westgate Healthcare, we have been providing high-quality care since the early 1990s, growing from a single home into a well-respected group across Hertfordshire, Essex, Buckinghamshire and London.

We offer a wide range of services including residential care, nursing care, dementia care, respite care and palliative support, tailored to meet the needs of each individual.

Our homes are designed to provide comfort, safety and a strong sense of community, while our teams work closely with families and healthcare partners to deliver person-centred care plans.

As a family-owned organisation, we take pride in maintaining a personal, values-driven approach where residents and staff are treated with respect and understanding

Company Culture

Our culture is built on care, respect and teamwork.

We believe that the quality of our care starts with the people who deliver it, which is why we focus on creating a supportive and inclusive workplace.

At Westgate Healthcare, every colleague plays a vital role — from care staff to chefs, maintenance teams and management — working together to enhance residents’ quality of life.

We encourage continuous learning, open communication and shared responsibility, ensuring that our teams feel confident, valued and empowered.

Being a family-run organisation, we maintain a close-knit feel where people are recognised for their contribution and supported to succeed.

Company Benefits

We are committed to supporting our team with a strong and rewarding benefits package.

At Westgate Healthcare, you’ll receive competitive pay, flexible working options and access to ongoing training and professional development.

We provide opportunities to progress your career across our homes, supported by experienced leadership and structured training programmes.

Our teams benefit from working in modern, well-equipped care environments, with a strong emphasis on safety, wellbeing and collaboration.

Most importantly, we offer the chance to do meaningful work, where you can make a real difference in people’s lives every day — supported by a team that values and respects you.

Salary

£38,000.00 - £40,000.00 per year