HVAC Dispatch / Phone Support Specialist

LearnTastic is a fast-growing company providing professional and operational support to professionals across multiple industries. We are committed to delivering high-quality, reliable solutions through a team-driven and fast-paced work environment. Our mission is to make professional development simple, engaging, and impactful-anytime, anywhere.

We are looking for a highly organized HVAC Dispatch / Phone Support Specialist to join our team. This role is responsible for coordinating calls, supporting technicians, handling inbound communication, and ensuring efficient scheduling and dispatch operations. The ideal candidate is calm under pressure, detail-oriented, and able to manage multiple priorities in a fast-paced service environment.

Key Responsibilities

Answer inbound calls, emails, and requests professionally and efficiently

Schedule and dispatch HVAC technicians based on urgency, location, and technician availability

Communicate appointment details and updates

Monitor technician schedules and adjust routes when necessary

Create and update work orders in the dispatch system

Follow up regarding appointments, delays, and service completion

Support technicians with job information, communication, and documentation

Maintain accurate records of service calls, interactions, and job status

Escalate urgent issues or concerns to management when needed

Assist with administrative and operational tasks as required

Qualifications

Previous experience in dispatching, customer support, call center, or HVAC/service industry preferred

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities

Ability to work in a fast-paced environment and manage high call volumes

Proficiency with scheduling software, CRM systems, and Microsoft Office/Google Workspace

Strong problem-solving skills and attention to detail

Professional attitude

Preferred Qualifications

Experience in HVAC, plumbing, electrical, or home service industries

Familiarity with dispatching softwares

Bilingual skills are a plus

Location: Remote