Information Technology Technician

About the role

Join Turk's Poultry, a family-owned business since 1966, and a leader among New Zealand's poultry processors. We're on the lookout for a skilled, proactive, and self-motivated Information Technology Professional to join our IT team on a full-time, permanent basis. Dive into a role where you ensure our systems and networks are optimal, working closely with both internal teams and external IT support. This position includes after-hours work as part of a paid, shared on-call roster and may require an early start/finish to align with production schedules. Night shift work may be required.

Key responsibilities

Install, configure, and maintain computer hardware, software, servers, and peripherals.

Support and administer crucial on-premises software for business operations.

Collaborate with offsite IT support partners, providing essential IT assistance to internal users.

Engage in significant IT environment changes as part of the new IT roadmap.

Continuously update documentation for IT systems and procedures.

Monitor system performance, proactively identifying and resolving potential issues.

Partner with the Business Analyst on new hardware and software implementation projects.

Optimize business systems and processes, ensuring comprehensive documentation and tracking.

Become a specialist in the main ERP application.

Help manage the IT asset register and handle IT asset management.

About you

Exceptional interpersonal skills.

At least 1 year of experience in computer science or information technology.

Self-driven with excellent multitasking abilities.

Strong independent work capability and problem-solving skills.

Experienced in business process improvement methodologies.

Capable of training staff on various systems.

Effective at engaging stakeholders.

Superior listening and communication skills.

Previous relevant experience is essential.

Knowledge of ITIL is a plus.

Relevant IT qualifications or certifications such as Microsoft, CompTIA A+ and Network+ are desirable. Previous IT support, troubleshooting and networking experience is an advantage, with hands-on experience highly regarded.

Benefits

A supportive, diverse, and progressive work environment.

A role in a small, passionate internal IT team.

Competitive compensation and opportunities for ongoing training and development.