International Business Expansion and Store Operations Manager

Job Description & Skills Required

In the IBESOM programme candidates will experience all aspects that make Supermac’s successful. For example, in our restaurant’s the IBESOM provides overall leadership to the store, setting goals and objectives to drive each aspect of the business performance. The IBESOM directly supervises store personnel and sets out a plan for each of them to ensure each person contributes to the store performance. The IBESOM conducts business on a daily basis as if acting as an individual owner. This leadership is critical to the success of the IBESOM program and Supermac’s vision to expand into international markets with personnel long experienced in our business. IBESOMs can rely on support from the Operations Manager and Area Manager when needed to facilitate alignment of goals with that of the overall company, however, the IBESOM largely dictates the specific location leadership. Within that scope falls many key functions such as hiring, staff motivation, training, health & safety, community involvement, inventory control, labor control, etc.

The job

• Coaches, counsels and develops Assistant and Trainee managers into a state of self-sufficiency to build and maintain high sales and profits
• Pioneer international market entry strategies and execution plans when requested
• Responds to requests from various head office departments
• Prepare and deliver presentations to key stakeholders when requested
• Takes the lead role in managing recruitment, selection, placement, training, development, and HR plans
• Present international market analysis and feasibility reports when requested
• Gets involved in community generating business and goodwill
• Investigates and responds directly to employee relations and customer complaints having the potential for significant impact on the business

Prepare detailed business plans for international market entry when requested

. Ability to plan and prioritise

Operate within the guidelines of the law

Ability to adapt to new procedures, standards and changes as directed by company or legislation

Conducting in house appraisals in a timely fashion leading to a personnel development plan for all employees 14. Conducts his/her self in a professional manner at all times especially when in the public eye.