Kaiārahi Pokapū Tauira | Student Service Centre Adviser

Do you thrive in a fast-paced, customer-focused environment?

Are you a quick learner who can confidently navigate new systems and processes?

Have you built strong relationships while working collaboratively across teams to resolve issues?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting for Kaiārahi Pokapū Tauira - Student Service Centre Advisers to join our Student Service Centre on a fixed-term, full-time basis. The positions of varying lengths are to give support to the permanent team during our peak time of November to March.

Our Kaiārahi Pokapū Tauira - Student Service Centre Advisers are responsible for delivering efficient, accurate and timely support to a wide range of customers including students, prospective students, whanau, staff, visitors and members of the public. The Kaiārahi Pokapū Tauira - Student Service Centre Advisers work collaboratively and proactively to provide the best possible support and service.

Key responsibilities

• Provide high-quality advice and support on all general enquiries through a range of channels, including face-to-face, phone, and email.
• Maintain a high level of knowledge and understanding of the University’s services, systems and processes to support exceptional customer service.
• Accurately record interactions and maintain student records as required.
• Work closely with team members and other departments to resolve complex issues.
• Ensure follow up and ownership of allocated cases to ensure the best customer outcomes.
• Ō pūmanawa - About you
• The ideal candidate will have previous experience in a customer service role.

Key requirements

Demonstrated experience of quickly absorbing and applying new information, systems, and processes.

Excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences.

Highly organised and demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement.

Ability to remain calm under pressure and resilience in handling high volumes of work.

A self-starter with a positive approach to work and a passion for people and continuous learning.

Proficient computer skills.

Role Description: Click here to see further information, including salary details.

If this link is not available, click 'apply' to view this on the University careers page.

Close date for vacancy: 15 October 2026.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Sarah Davies ([email protected]).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.