Key Accounts Coordinator

Key Accounts Coordinator

Onehunga | Full-time | Immediate Start

About Us

Powered by people, RCR Infrastructure is a team of trusted experts committed to keeping New Zealand's businesses moving.

For more than 100 years, we've delivered reliable facility and energy solutions that keep critical infrastructure safe, compliant, and operational 24/7.

Through RCR Infrastructure and Dataguard, we provide integrated services across HVAC, Electrical, Asset Management, and Power Continuity systems. We're known for quality workmanship, trusted advice, and long-standing partnerships built on professionalism, reliability, and service excellence.

About the Role

• We are looking for an organised and proactive Key Accounts Coordinator to support the successful delivery of work across some of New Zealand's largest customer accounts.
• Working closely with our Key Account Managers, operational teams, and customers, you'll play a key role in ensuring service requests, projects, maintenance activities, and customer deliverables are coordinated effectively and completed on time.
• This role acts as an important link between our customers and internal teams, helping keep work moving smoothly while ensuring customer expectations are met.
• You'll support key national accounts and assist with everything from job coordination and project administration through to customer communication and reporting.
• This is an excellent opportunity for someone looking to build their career in account coordination, customer service, service delivery, or project support within a fast-paced and growing organisation.

Key Responsibilities

• Support Key Account Managers with the day-to-day coordination of customer accounts
• Coordinate customer work requests and track jobs from initiation through to completion
• Liaise with customer services and operational teams to assist with scheduling and delivery of work
• Monitor progress on jobs and provide updates to customers and internal stakeholders
• Support the delivery of maintenance programmes, service work, and project rollouts
• Assist with managing customer documentation, reports, asset information, and project records
• Help coordinate project administration and ensure supporting documentation is maintained accurately
• Follow up outstanding actions, jobs, and customer requests to ensure timely completion
• Assist with stock tracking and coordination activities where required
• Identify and escalate service delivery issues to the appropriate teams
• Maintain accurate information within business systems and customer databases
• Contribute to continuous improvement initiatives focused on customer experience and service delivery

About You

To be successful in this role, you'll be highly organised, customer-focused, and comfortable managing multiple priorities in a fast-paced environment.

You'll bring

• 2-4 years experience in customer service, administration, service coordination, project coordination, account support, or a similar role
• Strong organisational and time management skills
• Excellent attention to detail and accuracy
• A proactive approach and willingness to take ownership of tasks
• Strong communication and relationship-building skills
• The ability to prioritise competing demands and work effectively under pressure

Confidence using Microsoft Office and business systems

• Experience using job management, service management, or asset management systems would be advantageous
• Previous experience within facilities management, construction, trades, telecommunications, maintenance, or service delivery environments would be beneficial
• Why Join Us?
• At RCR Infrastructure, you'll be part of a supportive team that values collaboration, accountability, and continuous improvement.

We offer

Competitive salary package

Health and life insurance benefits

KiwiSaver contributions

Ongoing learning and development opportunities

Career progression within a growing national business

A supportive and collaborative team culture

The opportunity to work alongside major national customers and projects

If you're looking for a role where you can make a meaningful contribution, excellent with building strong customer relationships, and help deliver exceptional service outcomes, we'd love to hear from you. Apply Now!