Lead Customer Support Representative

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.Summary CHS is seeking an experienced Customer Service Representative to join our Energy team. We're looking for a motivated individual who thrives in a fast-paced environment, is passionate about delivering exceptional customer service, and enjoys helping others succeed. In this role, you'll play a key part in supporting daily operations, building strong customer relationships, and assisting with the training of team members. If you're organized, dependable, and ready to make an impact, we'd love to have you on our team. Apply today!Responsibilities Under general supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.Perform activities within product service, repair, consumer relations, warranty claims and similar areas.Assist in scheduling product delivery.Resolve problems escalated through lower staff levels.Resolves problems and discrepancies regarding product and service billing.Provide work leadership to lower level customer service staff.Other duties and responsibilities as needed or assigned.Minimum Qualifications (required) 2+ years of experience in Customer Service and Support High School diploma or GED Additional Qualifications Proficient with MS Word, Excel, and PowerPointStrong written and verbal communication skillsWorking knowledge of basic accounting practicesAbility to work extended hours to meet business demandsPre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.Physical Requirements Ability to sit, stand, bend, walk and talkCHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.CHS is an Equal Opportunity Employer/Veterans/Disability. Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to [email protected] ; to verify that the communication is from CHS.