Level 3 IT Engineer

Accredited employerFull-timePosted 1 week ago

Job Description

HEB Construction is a dynamic and innovative leader in the construction of New Zealand's infrastructure. We are involved with a variety of projects from road construction and maintenance through to earthworks, drainage, marine works, and major projects of national significance.

We are seeking an experienced Level 3 IT Engineer to join our Auckland-based IT team in a full-time, permanent capacity.

In this role, you will provide senior technical support across HEB's Microsoft 365, networking, endpoint, and infrastructure environments. You will act as an escalation point for complex issues, support technology projects, mentor other Helpdesk team members, and help drive continuous improvement across our IT services.

You will bring the following experience and technical capability

4+ years' experience in IT operations, infrastructure, or technical support
Experience in a Systems Engineer, Systems Administrator, or similar role
Strong knowledge of Windows 10/11 and end-user devices
Experience supporting Microsoft 365 services
Knowledge of Microsoft Entra ID and identity management
Experience with Intune and modern endpoint management
Networking and troubleshooting experience across Wi-Fi, VPN, and remote access
Knowledge of Aruba networking solutions is desirable
Experience with PowerShell, scripting, or automation
Strong root cause analysis and problem-solving skills
Experience delivering upgrades, migrations, or improvement initiatives
Relevant tertiary qualifications and Microsoft, Azure, ITIL, networking, or security certifications will be advantageous.

Key responsibilities

Provide Level 3 support and technical escalation
Responsible for techinal support and leadership for level 1 and level 2 helpdesk
Support Microsoft 365, endpoints, networks, and infrastructure
Mentor and coach Helpdesk team members
Lead technical upgrades and improvement projects
Maintain documentation and knowledge articles
Develop automation and process improvements
Work with vendors to resolve complex issues
Participate in an after-hours on-call roster

As well as the following attributes and competencies

Strong troubleshooting and analytical skills
Excellent communication skills
Customer-focused and solutions-oriented
Able to work independently and collaboratively
Strong planning and organisational skills
Proactive and continuous improvement mindset
High attention to detail
Professional and ethical approach
* Strong relationship-building skills

What we offer

We offer a number of benefits including giving you an extra day off each year to celebrate your birthday, discounted health insurance, free life insurance cover, fresh fruit at our offices, and a range of wellbeing initiatives. Our team works collaboratively across different portfolios and business areas, and we have a culture that embraces diversity and inclusion where everyone feels valued and supported.

We like to say working at HEB is more than just a job, it's a career.

If this sounds like you, apply now!

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