Medical Receptionist / Patient Facilitator – Full Time
Job Description
About the role
No two days are quite the same in a busy medical practice! Working alongside our reception, administration and clinical teams, you will play an important role in creating a welcoming, professional and supportive experience for everyone who walks through our doors or calls our practice.
Key responsibilities
Welcoming patients and assisting with enquiries at our front desk
Answering incoming phone calls and managing a busy telephone system
Booking, changing and coordinating patient appointments
Processing payments and assisting with general reception administration
Responding to patient enquiries professionally and efficiently
Supporting our doctors, nurses and wider clinical team with day-to-day administrative tasks
Maintaining patient confidentiality and ensuring accurate information is recorded
About you
Previous experience in reception, administration or customer service
Excellent communication and interpersonal skills
Confidence managing a busy front desk and high volumes of phone calls
Strong computer skills and the ability to learn new systems
Great attention to detail and organisational skills
The ability to multitask, prioritise and remain calm under pressure
A friendly, empathetic and professional manner
A willingness to pitch in and support your teammates
Previous experience in a medical practice or with Indici would be an advantage, but it is not essential
About us
At Pukekohe Family Health Care, we are passionate about providing quality healthcare to our local community. You will be part of a busy, supportive team where your contribution matters. Our Patient Facilitators are an important part of the patient journey, helping ensure people feel welcomed, listened to and cared for.
Benefits
A full-time position in Pukekohe
A varied and rewarding role
The opportunity to work alongside a dedicated healthcare team
A chance to make a positive difference in our local community
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