Medical Secretary

• Main Duties and Responsibilities
• Referrals
• Process referrals generated by GPs and other clinicians
• accurately and promptly.

Use the NHS e-Referral Service e-RS and other appropriate

referral systems.

Process and manage Advice & Guidance requests.

Ensure referrals are directed to the appropriate service and

pathway.

Check referral documentation for completeness and identify

missing information.

Liaise with clinicians where clarification or additional

clinical information is required.

Monitor and action rejected, returned or incomplete

referrals.

Follow up referrals where necessary to support continuity of

patient care.

Maintain accurate records of referrals and actions taken

within the patient's clinical record.

Liaise with hospitals, community services and other

healthcare providers regarding referrals.

Respond appropriately to patient enquiries relating to the

progress or administration of their referral.

Recognise urgent referrals and ensure these are processed in

accordance with practice procedures and appropriate timescales.

Medical Secretarial Duties

Provide an efficient secretarial service to GPs and other

members of the clinical team.

Prepare, type and process clinical correspondence, referral

letters and other documentation.

Process incoming and outgoing clinical correspondence

appropriately.

Ensure documentation is attached, filed and recorded

accurately within the clinical system.

Deal with telephone calls and correspondence from hospitals

and other healthcare organisations.

Support clinicians with administrative queries relating to

secondary care and community services.

Maintain effective electronic filing and administrative

systems.

Patient Communication

Communicate with patients professionally, sensitively and

courteously.

Assist patients with appropriate administrative enquiries

regarding their referrals.

Maintain patient confidentiality at all times.

Escalate clinical concerns or queries to an appropriate

clinician rather than providing clinical advice.

General Practice Administration

Work collaboratively with the wider administrative,

reception and clinical teams.

Provide appropriate administrative support during periods of

absence or increased workload.

Attend relevant practice meetings and training as required.

Follow practice policies, protocols and standard operating

procedures.

Contribute to the development and improvement of

administrative and referral processes.

Identify referral or administrative issues that may present

a risk to patient safety and escalate these appropriately.