Medical Secretary Grade IV - Hepatobiliary Service

**Medical Secretary Grade IV - Hepatobiliary Service**

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**Permanent Contract, Full Time Hours.**

*(Under the Governance of Mercy University Hospital Cork CLG.)*

The Grade IV Medical Secretaries are essential members of the support services administration team. Their role is to provide an efficient secretarial and administrative service to the consultants, acting as a first point of contact. They must communicate effectively with, patients, all departments within the hospital as well as with external parties, maintaining a high standard of customer care at all times.

**Responsibilities Include:**

• Provide an efficient secretarial and administrative service to the department, acting as a first point of contact.
• Communicate effectively with all departments within the hospital, patients and external parties, maintaining a high standard of customer care at all times.
• Organise admissions by liaising with Bed Management and booking necessary investigations for admissions.
• Compile any necessary statistics.
• Liaise with outside agencies.
• Deal with all telephone enquiries from patients, relatives, G.P.'s etc.
• Co-ordinate and facilitate staff meetings.
• Type any necessary documents for the area and clinics, including discharge summaries, legal reports and case summaries.
• Follow protocol associated with referrals, waiting lists and subsequent appointments.

**Eligibility Criteria -** ***Candidates must:***

• Hold a relevant Administration qualification and have achieved a high level of proficiency in same.
• Have a comprehensive knowledge of administrative processes and IT skills (to encompass Database and MS Excel) to assist in the delivery of a coordinated approach to patient care.
• Database administration.
• Previous administrative experience of at least two years.
• Possess excellent communication, interpersonal and organisation skills, and effectively manage time and resources.
• Be very patient-focused with an approved record of managing sensitive and confidential information.
• Be a highly motivated self-starter with demonstrable competence in a stand-alone administrative role.
• They must have the ability to work both independently, on their own initiative, and as part of a team with strong team skills and leadership potential.
• Accuracy and attention to details in respect of data entry.
• Have flexibility and problem solving ability including the ability to adapt to change.
• Possess a broad understanding of medical terminology.
• Knowledge and experience of the Healthcare Records environment is desirable.
• IPMS and T-Pro systems experience is desirable.

**Closing Date for applications is 1pm on Thursday, 19 March 2026.**

**MUH reserve the right to create a panel for this post from which permanent, fixed term and specified purpose vacancies of a full or part time duration may be filled.**

***Full Job Specification available on request.***

***Terms and conditions of employment are in accordance with the Department of Health and Children regulations. Mercy University Hospital is an equal opportunities employer. Canvassing will disqualify.***

**Mercy University Hospital (MUH)**

MUH is a growing voluntary hospital in the heart of Cork City. We have over 1,800 staff providing complex diagnostic, medical and surgical care through our inpatient, day patient, outpatient and emergency services.

We are a teaching hospital, a centre of national and international excellence, and are renowned for our research and tertiary services.

Providing 24/7 acute surgical, acute medical and critical care, MUH now has multiple sites across the city and continues to expand. We recently opened our Blarney Rehabilitation Unit, a post-acute care specialist rehabilitation unit with 50 beds in Blarney, County Cork.

We support staff development with approx. 100 promotions annually. We prioritise work life balance with 28% of our team working part time hours. We offer nationally agreed enhanced Salary Scales, Pension Scheme, excellent holidays, canteen, and Study Leave and Assistance. From Cardiac Care to Intensive Care, our varied specialist services offer real career choice to our team.

We live by our Core Values of Compassion, Excellence, Justice, Respect and Team Spirit.