Medical Secretary

The medical secretary's role is to assist referring clinicians with processing patient referrals, to obtain results/information as necessary, and carry out other administrative tasks for the surgery. Main duties of the job

Type letters, reports and associated documentation as required and within the specified timescales as appropriate

Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

Manage all enquiries in an effective manner

Process incoming letters/emails/messages as requested within a timely manner

Scan documentation and attach scanned documents to patients healthcare records

Process referrals using the electronic referral system (ERS)

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Manage all administrative queries as necessary

Conduct clinical system searches as requested

Adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

Participate in local initiatives to enhance service delivery and patient care

Produce meeting agendas and record the minutes of meetings

Support and participate in shared learning

Process requests for information i.e., SAR, insurance/solicitors letters and DVLA forms

Accurately input and code SNOMED CT data on the clinical IT system