Nevada Contact Center Representative 3071324 I.Html

Working remotely in Nevada, the full-time hourly Nevada Contact Center Representative will manage inbound calls, emails, and live chats related to dog and litter registrations while providing exceptional customer service and support.

##### Key responsibilities

Handle a high volume of inbound calls and document customer interactions using Salesforce

Assist customers with registrations, transfers of ownership, and AKC policies while promoting AKC resources

Utilize multiple software programs and web-based tools to resolve customer inquiries efficiently

##### Required qualifications

Proficiency in Microsoft Office Suite, including Outlook and Teams

Ability to navigate multiple web-based programs and perform transactional tasks

Strong independent critical thinking and problem-solving skills

Ability to learn and retain extensive information about the AKC registration system

Bilingual skills are preferred but not required