Nevada Contact Center Representative 3072743 I.Html

Working remotely in the state of Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and chats to assist customers with dog registrations and provide information on AKC policies while ensuring high levels of customer satisfaction.

##### Key responsibilities

Handle a high volume of inbound customer interactions and document them using Salesforce

Assist customers with registrations, ownership transfers, and educate them on AKC resources and programs

Utilize multiple software tools to resolve customer issues and maintain professional communication with the team

##### Required qualifications

Proficiency in Microsoft Office Suite, including Outlook and Teams

Ability to multi-task using various web-based applications and manage multiple screens

Strong independent critical thinking and problem-solving skills

Ability to learn and retain extensive information about the AKC registration system

Bilingual proficiency is preferred but not required