Nevada Contact Center Representative 3085713 I.Html

Working remotely in Nevada, the full-time Nevada Contact Center Representative will manage inbound calls, emails, and live chats, assisting customers with dog and litter registrations while ensuring high levels of customer satisfaction.

##### Key responsibilities

Handle a high volume of inbound customer interactions and document them using Salesforce

Educate customers on registrations, transfers of ownership, and AKC policies while promoting AKC resources

Utilize multiple software programs to resolve customer issues and maintain professional communication with the team

##### Required qualifications

Proficiency in Microsoft Office Suite, including Outlook and Teams

Ability to navigate multiple web-based programs and perform transactional tasks efficiently

Strong independent critical thinking and problem-solving skills

Ability to learn and retain extensive information about AKC registration systems

Bilingual proficiency is preferred but not required