Nevada Licensed Contact Center Agent 3072782 I.Html

Working fully remotely in Nevada, the Nevada Licensed Contact Center Agent will manage a high volume of inbound communications, including calls, emails, and chats, while providing customer support for dog and litter registrations and promoting AKC resources.

##### Key responsibilities

Handle and document customer interactions using Salesforce while addressing inquiries related to registrations and AKC policies

Utilize multiple software programs to assist customers, escalate issues as necessary, and maintain communication with team members

Process transactions and respond to emails with professionalism, ensuring customer satisfaction and adherence to attendance policies

##### Required qualifications

Proficiency in Microsoft Office Suite, including Outlook and Teams

Ability to multi-task across multiple web-based applications and screens

Strong independent critical thinking skills for evaluating and resolving customer issues

Knowledge of the AKC registration system and related departmental functions

Bilingual skills are preferred but not required, with the ability to communicate fluently in both languages