Nevada Licensed Contact Center Agent 3073247 I.Html

Providing exceptional customer service remotely, the Nevada Licensed Contact Center Agent will handle inbound calls, emails, and chats regarding dog registrations while utilizing Salesforce and other software to resolve customer inquiries efficiently.

##### Key responsibilities

Manage a high volume of inbound customer interactions and document them accurately in Salesforce

Educate customers on registrations, transfers of ownership, and AKC policies while promoting AKC resources

Utilize multiple software applications effectively to resolve issues and maintain communication with the team

##### Required qualifications

Proficiency in Microsoft Office Suite, including Outlook and Teams

Ability to navigate multiple web-based programs and perform transactional tasks

Strong critical thinking and problem-solving skills with a pleasant telephone manner

Capacity to learn and retain extensive information about AKC systems and functions

Bilingual proficiency is preferred but not required