NHS 111 Health Advisor Full Time- Bicester

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.

Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).

Interview face to face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Essential

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

Desirable

NHS Pathways Trained

NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge and Experience

Essential

Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

Desirable

• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy
• For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at [email protected]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Flexible working requests will be considered in line with business requirements.