Onboarding Restaurant Success Manager 3085075 I.Html
Job Description
As the face of Yelp for new restaurant partners, the full-time remote Onboarding Restaurant Success Manager will manage the critical first 90 days of the customer journey, focusing on onboarding, product training, and ensuring long-term client retention.
##### Key responsibilities
Welcome new customers and guide them through the implementation process from day one
Manage a pipeline of new accounts during a 60-day onboarding period, emphasizing product usage and feature training
Engage with clients throughout the first three months to set them up for long-term success and growth
##### Required qualifications
2+ years of experience in Customer Success, Account Management, or SaaS Sales, preferably in the restaurant/hospitality industry
Bachelor's degree preferred or equivalent professional experience
Experience with CRM tools, such as Salesforce, is highly preferred
Proven track record of meeting targets/KPIs in a performance-driven environment
Ability to present complex technical information in an easily understandable manner for non-technical business owners
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