Operational Support-Human Resources

Job Summary: The Packline HR Liaison is a hands-on HR representative embedded on the production floor to support unionized and salaried employees in real time. This role ensures consistent communication, reinforces culture standards, addresses issues early, supports onboarding and training, and partners with Operations to maintain a respectful, safe, high-performance environment achieving operational standards. This is a presence-based, relationship-driven role - not a back-office HR position. Reinforcing respect, problem-solving, and professionalism in every interaction while maintaining operational standards and seeking out improvements. This role requires an individual who exemplifies the company values of humble, driven, and solutions-oriented.

Humble - Employees that are team players and are respectful of others and the job at hand. Great team players lack excessive ego or concerns about status. Humble employees are quick to point out contributions of others and slow to seek attention of their own.

Driven - Employees who are motivated and focused on self improvement. Driven or hungry employees are always looking for more. More things to do, learn, and take responsibility for. They never have to be pushed by a manager to work harder because they are self-motivated and diligent.

Solutions Oriented - Employees who focus on solving, and preventing problems from occurring, not just identifying them. This is equal parts of problems with systems and processes and the common sense that an employee has about people. They are aware, act appropriately, ask good questions, and listen to understand.

Role And Accountability

Maintain consistent visibility on the packline to build trust and support real-time employee needs

Meet with operations to review KPI's and motivate team to achieve the targets

Assist team with pre-shift huddles

Act as an approachable first point of contact for concerns, questions, interpersonal issues, and tone escalations

Support conflict de-escalation and coach respectful problem-solving on the floor

Monitor sick calls and coordinate communication with Leads/HR where applicable

Reinforce break timing, conduct expectations, and professional standards

Reinforce organizational values and respectful workplace standards through daily interaction

Support onboarding and ongoing training by reinforcing messaging and expectations on the floor

Work with Production Leads to drive consistent application of SOPs and policies

Identify cultural pain points and recommend proactive interventions to HR

Celebrate wins and promote positive morale

Act as a communication bridge between floor staff, Leads, HR, and leadership

Escalate HR-related issues appropriately (attendance, conduct, accommodation, complaints)

Document recurring themes and identify areas for SOP or practice improvement

Provide input to HR on coaching needs, training gaps, or recognition opportunities

Assist HR with investigations and follow-ups where floor context is relevant

Monitor booths/production flow to understand impacts on people (staffing stress, layout issues, communication gaps)

Provide real-time workforce insight to Production Leads to help with smooth shift execution

Partner with Operations during transitions, peak demands, and issues to stabilize team engagement

Ensure safety awareness and reinforce OHSA and plant safety practices

Follow established Standard Operating Procedures (SOPs), policies, and procedures, and provide feedback to supervisors when updates or improvements are needed.

Execute daily responsibilities to meet departmental goals while adhering to company values (Humble, Driven, Solutions-Oriented).

Provide feedback and suggestions to improve processes within the scope of the role.

Attend relevant department and company-wide meetings, including Level 10 meetings, contributing to organizational alignment and effectiveness.

Collaborate cross-functionally to address challenges, develop solutions, and align strategies with company goals.

Utilize Microsoft To-Do (or similar) for task tracking and reminders, ensuring productivity and accountability.

Perform other duties as assigned.

Knowledge, Skills And Abilities

Strong emotional intelligence with a calm, impartial, professional style

Ability to listen, defuse, clarify, and mediate effectively

Strong floor presence and credibility with both unionized and salaried groups

Clear verbal communication skills - able to deliver hard messages respectfully

Organized, disciplined follow-through and accurate documentation habits

Understanding of production environment and pressures preferred

Education And Experience

3+ years working in HR support, production leadership, or employee-facing role

Experience supporting unionized environments strongly preferred

Demonstrated experience improving team culture or employee engagement

HR education or training is an asset but not required if track record exists

Work Schedule

Assigned to Day or Afternoon shift; may rotate to ensure alignment across crews

Occasional flexibility during peak periods or for cross-shift continuity

In accordance with the Ontario Human rights Code and the Accessibility for Ontarians with Disabilities Act, The Company is an equal opportunity employer who is committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process.