Operational Team Manager

BACKGROUND TO SERVICE

• The Leeds Mental Wellbeing Service (LMWS) is a
• city-wide service composed of two elements; NHS Talking Therapies (offering
• talking therapies to adult NHS patients) and a broader Primary Care Mental
• Health service (offering mental health and wellbeing support primarily based in
• primary care settings (GP surgeries, health centres etc).

The service is delivered by a partnership of Third

• Sector and NHS organisations, comprising Leeds Community Healthcare NHS Trust,
• Leeds & York Partnership Foundation NHS Trust, Northpoint Wellbeing, Inspire
• North, Touchstone, Womens Counselling and Therapy Service & Homestart
• Leeds.

LMWS employs around 260 staff, working in 3

operational Hub teams, each covering a specific geographical area of the city

and will support people with common mental health problems and more complex

issues.

PURPOSE OF THE JOB

The

post-holder will manage and lead a team of mental health practitioners,

supported by a Deputy Team Manager and a PCMH Clinical Team Manager,

collectively forming the Hub Management team. The role involves supporting

service delivery and staff management in a high-volume clinical service, with

elements of matrix-management.

KEY

RESPONSIBILITIES

1.

The

• PCMH Operations Manager will co-lead a designated locality team in a specific
• geographic area of Leeds, with responsibility for ensuring a consistent
• Multi-Disciplinary Team (MDT) approach across their locality area.
• 2.

They

• will work alongside a Deputy Team
• Manager, who will support the Operations Manager in working as a Hub Management
• Team.
• 3.

The

• Operations Manager will have line-management responsibilities for staff
• attached to their locality team and maintain operational management oversight
• for Touchstone employed Primary Care Mental Health Staff.
• 4.

To

• hold day-to-day responsibility for locality team delivery, by acting as the
• first or second point of contact for staff on operational and clinical issues,
• and to act as a duty manager for the whole service on a rota basis (within
• office hours).
• 5.

To

ensure any safeguarding or risk issues are identified quickly and that staff

are supported to manage these appropriately within existing policy frameworks.

6.

To

• highlight any significant clinical concerns, ethical issues, or logistical
• challenges to the Clinical Lead and/or Head of Services, and to work
• collaboratively with colleagues to address these.
• 7.

To

• ensure there are sufficient staff in place to deliver the contracted levels of
• service delivery, planning where possible for staff changes (e.g. maternity
• leave, long-term sick-leave) in order to minimise impact on service delivery,
• and leading on the recruitment and induction of any new staff, in line with
• LMWS & Touchstone policies and procedures.
• 8.

To

• secure appropriate clinic space for the delivery of the service and to resolve
• any issues arising around clinic space, in conjunction with the Deputy Team
• Manager and primary care colleagues.
• 9.

To

provide line management supervision, including caseload supervision, to named

team members, facilitating access to training and development and evaluating

staff work performance in line with service policies.

10. To lead on managing any grievances,

complaints & disciplinary issues arising within the Team, and take

appropriate action in line with Touchstone policies and procedures and the

matrix management framework.

11. To liaise with the LMWS Clinical Team

Managers, and clinical supervisors, ensuring that the team receive appropriate

levels of clinical supervision, in line with recognised best practice.

12. In conjunction with the Deputy Team

Manager to facilitate the development of service protocols, and practice

guidelines as required, taking account of partner provider joint protocols and

procedures.

13. In conjunction with the Deputy Team

Manager, to ensure that robust policy and procedures are in place and

implemented to support service delivery within appropriate clinical governance

frameworks.

14. In conjunction with the Deputy Team

Manager, to contribute to effective systems of communication, consultation,

referral, and liaison between colleagues and teams in LMWS and other agencies,

especially around care pathways for clients.

15. To support staff to ensure client

records and monitoring systems are maintained and comply with LMWS and

regulatory standards.

16. To support the involvement of clients in

service developments where appropriate through co-production mechanisms such as

qualitative feedback forms, consultation exercises, involvement in patient

groups, etc.

17. To contribute to promoting the LMWS

particularly to client groups who experience health inequalities.

18. To represent LMWS & Touchstone at

local forums, external meetings, etc.

GENERAL

1.

To

seek out and capitalise on opportunities to develop and sustain this area of

business in conjunction with the Business Development Team.

2.

To

be supervised, appraised and trained in line with the organisations policies,

procedures and practices.

3.

To be an active member of Touchstones Management Team

• and to undertake any work arising from it as appropriate.
• 4.
• To undertake any other duties as directed by the Touchstone Partnership Manager that may
• reasonably fall within the scope of the post.
• 5.

To

provide information about Touchstone to people/agencies interested in the

organisations work.

6.

To operate within the aims, policies and practices

• of Touchstone and employing organisations at all times and to be committed to
• and promote the organisations equal opportunities and anti-discriminatory
• policies
• 7.

To

• ensure information is dealt with in accordance with Touchstones and employing
• organisations policies around Confidentiality, Communications, Internet, Email
• and Telecommunications and steps are taken to ensure that confidential
• information is secure e.g. service user data
• 8.

To

be responsible for promoting the work and services of Touchstone and LMWS to

others

9.

To

• be responsible for personal learning and development where appropriate and
• undertake training, both mandatory and optional, to increase knowledge, skills
• and awareness
• 10.

To

• implement the Touchstones policies, procedures and practices and, to comply
• with the aims of Touchstone and service partners at all times; to be committed
• to and implement Touchstones and employing partners Equal Opportunities Policy
• and to promote this.
• 11.

To

be aware of and apply the principles of Trauma Informed Practice

12.

To

• be aware of and employ the general practices of Touchstones and employing
• organisations Safeguarding and Health and Safety policies and ensure these are
• adhered to at all times.
• 13.

To

ensure that Data Protection, Health & Safety, Complaints Handling and

Corporate Governance requirements are met.

14.

To

undertake any other duties as directed by your Line Manager that may reasonably

fall within the scope of the post.

15.

Participate

in Touchstone Manger on Call (Three to Four times annually) after appropriate

training.

September 2026