Operations Assistant
Job Description
OPERATIONS ASSISTANT — CHRISTCHURCH
No two days the same — join the crew keeping our campervans road-ready and our customers stoked.
ABOUT US
EPIC Campers is no ordinary campervan rental business. We're small but mighty, with a growing fleet, depots and team in both Auckland and Christchurch. Our mission: deliver the ultimate 2 person NZ campervan experience. With 500+ 5-star Google reviews, we're known for innovative campervans, smart processes and genuinely great service.
THE ROLE
We're after an all-star Operations Assistant to join our small, high-performing team based in Kaiapoi, Christchurch.
KEY RESPONSIBILITIES
Welcome customers at pick-up, walk them through their campervan, and get them set for the road
Handle drop-offs — meet customers, run vehicle checks, update our systems like a boss
Clean and prep vehicles to EPIC Campers' high standard, with all equipment on board before every hire
Handle basic customer enquiries via email, WhatsApp and phone
Basic vehicle checks and maintenance — fluid top-ups, wiper blades and more
Basic campervan interior fixes — curtain tracks, drawer catches, small parts replacements
Admin tasks and ad-hoc errands, including running vehicles to and from suppliers
WHAT YOU'LL BRING
A "roll up your sleeves and get it done" mentality — happy to smash through hands-on priority work
Stellar communication skills, written and verbal
High attention to detail — you love a good process and take pride in getting it right
At least a year's experience in a dynamic operations or customer-facing role (bonus points for small business experience)
A full driver's licence and your own transport to get to and from our depot
A growth mindset — hungry to learn, always improving, takes feedback like a champ
NICE TO HAVE
Experience in campervan/car rental, tourism, hospitality or travel
Cleaning or vehicle grooming experience
Basic knowledge of vehicle maintenance
Solid DIY skills — handy with common tools, good at fixing things
A history of travel or living overseas
Startup or small business experience
A love for campervans, road trips and epic adventures
WHAT WE OFFER
$28-$31 per hour based on experience
Annual performance bonus of up to 12% of salary (kicks in after 3 months)
Free campervan rentals during off-peak times
A fast-growing, innovative small tourism business with real career growth potential
* A fun, fast-paced culture that's big on results and low on red tape — no two days the same
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