Operations IT Support
Job Description
About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New Zealand
At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi’s work smarter.
As a wholly-owned subsidiary of FUJIFILM Business Innovation, CodeBlue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations and businesses. The CodeBlue business unit employs 180 people across NZ and provides IT Managed Services to over 300 organisations nationwide. At CodeBlue, the pursuit of delivering an exceptional customer experience is not just a goal; it is the driving force behind every endeavor.
About the role
The role of the Operations Analyst is to be part of CodeBlue’s Network Operations Centre (NOC) – focused on centralised systems engineering by ensuring the performance, availability and stability of our customers IT systems and applications. The Operations Analyst role performs monitoring of alerts for servers & network devices, as well as backup software, for CodeBlue and CodeBlue customer environments as per our SLA’s. You will also be performing maintenance tasks including patching of Windows servers & workstations, and device firmware.
Skills & experience
We are looking for someone with Operational Support experience, who has ideally previously worked in an MSP environment.
Technical requirements include
Ideally 1 - 2 years’ experience in a Technical Support role
Strong people and customer service orientation
Knowledge of Microsoft Systems including, O365, Azure, Windows Server
Patch Management / Windows Updates
Hypervisors (VMware, Hyper-V)
Backups (Veeam, Azure)
Antivirus / MDR
TCP/IP Networking (LANs, WANs)
Benefits
Career Development and learning opportunities
Fully funded Southern Cross Healthcare and Marram Insurance
Enhanced leave entitlements, including birthday leave
Staff discounts
* Long service awards
This is an excellent opportunity to work for one of the world's leading innovators, so if you are interested in this opportunity, then please apply online. Get in touch with us today!
Please note that applicants with the right to work in New Zealand will only be considered for this position!
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