Operations Manager

Crucial leadership role based in Wellington or Christchurch

Competitive remuneration and bonus package

Career development and progression is available for the right candidate

Extensive staff benefits on offer

About the roleReporting to the Chief Operating & Strategy Manager, this key role is responsible for the day-to-day operational management of a defined region (lower North and South Island) and provides commercially focused leadership to agreed business and financial objectives. This is a hands-on people leadership position which upholds quality standards and fosters a positive organisational culture to ensure we deliver extraordinary living experiences to our residents. The position can be based in either Wellington or Christchurch.

Key responsibilities will include:

Implementing the Premium Aged Care Strategy at a Metlifecare cluster of villages

Ensuring Metlifecare villages and care homes operate profitably, efficiently and effectively whilst meeting all resident and regulatory obligations.

Drive development, coaching and retention of a high performing team to meet key business objectives.

Responsible for leading the operationalisation related business initiatives into the cluster e.g., process improvements, customer experience enhancements, embedding brand and value relaunch, ESG related activities etc

Ensure health, safety and wellbeing of self and others within the workplace

Act as the Voice of the customer/Voice of Operations in projects/programmes requiring operational input

Driving NPS improvements plans across both Employees and Residents

Managing change impacts particularly as it relates to residents e.g. (introduction of new services, development related works etc

Building strong and collaborative relationships across key stakeholder groups including clinical, sales, development to maximise business/financial objectives

About you

As a key role in the business, previous, operational experience within a large organisation is essential as you will be driving your regions success and dealing with challenges and obstacles, trouble shooting and bringing in the right internal/externals stakeholders to the table. This is a hands-on role and key competencies we will be looking for are as follows:

Strong operational management role in a "people" business with a high preference for experience in the retirement and aged care Industry, health or within building and construction

Versatile leadership skills and exposure with a wealth of experience working with a range of different teams, customers, and partners.

Strong business and financial acumen with the ability to manage financial performance e.g. P&L, cost centre ownership

The ability to seek customer feedback and maximize customer satisfaction through Insights and strategic planning that contributes to the big Metlifecare picture

External supplier management across a variety of categories such as gardening, Food and Beverage, deliveries, couriers, electricians, plumbers, security etc.

Understanding of the regulatory obligations under H&S, Health, and Disability etc.

About us

Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 7,400 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves. Metlifecare currently operates over 37 villages located around New Zealand and employs over 2000 staff.

Some of our Benefits!

3 paid wellness days per annum

1 paid day of leave to celebrate your birthday each year

Health Insurance - automatic cover free to all permanent staff

26 weeks of parental leave on full pay and 5 days paid leave for partners.

Kiwisaver payments continued for those opted in over the age of 65 years

Employee assistance program (EAP)

Refer a friend incentive of up to $1500\

Access to thousands of online training modules and courses from some of the world's leading learning specialists

* Education, Development and Training Support

How to apply

Please apply by clicking on the below APPLY NOW button or by visiting our careers page www.careers.metlifecare.co.nz/home

Not sure if this role is for you but interested in what else Metlifecare has to offer? Then please visit our careers page www.careers.metlifecare.co.nz/home to see our other current vacancies.

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Please note that Identification and work eligibility is required with your application.