Patient Access Support Manager

The Patient Access Support Manager provides operational leadership and day-to-day management of the Front of House and Care Navigation teams, supporting the Patient Access Manager in the delivery of high-quality, efficient and responsive patient access services. The postholder is accountable for the operational delivery of agreed service standards and key performance indicators (KPIs) across Front of House and Care Navigation functions, ensuring consistent performance, workforce effectiveness and a high standard of patient experience. Working under the direction of the Patient Access Manager, they will proactively monitor service performance, address operational challenges and implement improvements to achieve organisational objectives. The Patient Access Support Manager will also provide day-to-day operational oversight of the Sift and Care Navigation processes, ensuring patients are navigated safely, effectively and consistently to the most appropriate clinician, service or care pathway. Through effective team leadership, performance management, coaching and staff development, the postholder will support the delivery of a resilient, patient-centred access model aligned to practice priorities and service demand. The role acts as a key operational link between frontline teams and the Patient Access Manager, escalating risks, identifying opportunities for improvement and supporting the continuous development of patient access services across the organisation.

Please see attached Job Description for further details.