Patient Pathway Coordinator
Job Description
Liaise with clinicians regarding availability for clinics and make appropriate scheduling decisions, referring where necessary.
Monitor, manage and report clinic cancellations, including notice time given and utilisation of clinic time available.
Ensure case notes are retrieved and prepared in a timely manner to ensure they are available for clinics , taking appropriate actions where required information is not available.
To be responsible for patient communications associated with outpatient clinics. This will include ensuring data relating to patients demographic details are correct; booking of follow-up appointments on PAS and arranging
Deal with telephone queries and enquiries regarding appointments.
Ensure effective planning of the patient pathway to ensure each step in the patients journey is managed effectively and to elective care standards.
Provide training and support to other staff regarding PAS, ensuring pathways are managed according to Trust policy.
Request notes and utilise the PAS system to update case note tracking.
Validate RTT PTL and use this is a tool to book long waiter patients and the consultant backlog
Add patients to appropriate waiting lists.
Please see job description/person specification for full details on the role.
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